Digital Project Manager

About Us:

Reading Room is a user-led, data-centric consultancy. Fundamentally understanding users’ needs, motivation and behaviours in relation to our clients’ products and services is the key to success.

We help all kinds of passionate brands and organisations to realise their digital ambitions. And, as a 60-strong team of digital specialists across the UK, Europe & Asia, we work with clients from the deep dive and digital strategy, through to design, technology and communications that define how customers feel and interact.

We are not afraid to challenge conventional thinking and we’re well known for our candid, jargon-free approach to delivery.Our work adheres closely to the principles of user-centric design and delivers client work using agile processes, and in-depth discovery.

Our impressive client portfolio spans Buckingham Palace and the Royal Household, Public sector brands such as NHS, Health Education England and MHRA, to Membership organisations like British Safety Council, Unite the Union, UK Coaching and The British Society of Haematology to Charities such as Cystic Fybrosis Trust, Mates in Mind and ambitious commercial enterprises, including Royal Mail MarketReach, and Riviera Travel … to name just a few.

We’re proud to be part of the independently owned Rippleffect Group, alongside our sister company: RONIN International, a research consultancy which is providing an even bigger toolbox for clients to collect data, understand their customer and scale up in other countries.

The Opportunity:

We are currently looking to expand our office in Porto, and as such, we are looking for someone who will be willing to work in the office when required - although the position is fully remote.

Reporting to the Head of Project Management, you will be one of approximately 5 project managers working across multiple projects and clients, alongside our client partners and other practitioners in design, technology and marketing. You will get the opportunity to work closely with multi-disciplined, technology-agnostic delivery teams daily, and the ability to understand technical requirements and communicate successfully between both technical and non-technical team members is a must.

Under the mentorship of the Head of Project Management, you will have access to ongoing professional development and training. We have a strong culture of learning, listening and development. We are looking for someone who will thrive in this environment and develop their own voice.

Responsibilities include:

• Managing the client relationship and providing effective service delivery
• Ensuring project documentation is maintained to a high standard
• Measuring and reporting on delivery performance and profitability
• Working with clients to capture functional and non-functional requirements
• Managing project teams and promoting efficient working ways within projects
• Working closely with technical teams to manage delivery via Jira, through refinement of requirements, management of sprints, and management of releases
• Ensuring that everything we deliver to the client is of high quality
• Identifying improvements to the development and delivery processes, and working with the wider PM team to contribute to delivery practices
• Ongoing project reporting to both the client and the business with early identification of risks, and clear escalation of issues for resolution
• Running client workshops and training, where relevant

About You:

As a Digital Project Manager, you will represent the business and will be the client’s primary point of contact on all accounts you are assigned to. As such, the ability to demonstrate confidence, openness, creativity, empathy, and a desire to innovate and create long term relationships with our clients is highly important within the role. 

Demonstratable Experience:

• The use of various project management methodologies and experience delivering a range of small to large scale digital platforms and services using a variety of technologies
• Use of project management tools, such as Jira, Confluence, MS Project etc.
• Ability to understand complex development challenges and explain to clients of mixed technical or digital attainment
• Understanding of commercial requirements
• Demonstrable experience in risk management and mitigation

Soft Skills:

• Excellent organisational and time-management skills to manage frequently changing priorities over several projects
• Empathy and understanding as well as the ability to listen
• Authenticity to build trust with both clients and internal teams
• Assertiveness and confidence to keep groups focused, conversation on topic, and activities within the allotted time frame
• Clear and precise communication skills to clearly articulate technical and non-technical requirements within teams, and give clear instructions to drive projects forward efficiently
• Willingness to adapt, be flexible, and improvise as the situation requires it
• A positive attitude and ability to keep energy levels high within teams

What we offer:

Everyone in our team has access to these as standard and we're continually looking for new ways to provide extra values to our colleagues.

• Flexible working
• Personal development, learning and progression opportunities
• 25 days annual leave plus UK Bank Holidays
• We are currently reviewing our benefits offering and considering new ways to provide value and support to our colleagues.

How to apply:

Do you like the sound of all of this? If so, we’d love to hear from you! Please send us your CV and a short paragraph telling us about you and why you would like to work with us, and we’ll be in touch.

Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won’t ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don’t apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role.

The interview process will consist of 2 stages... the first will be an introductory call for you and us to find out a bit more about each other and consider if it could be the right opportunity for you and your skills; the second stage would be a competency-based and behavioural interview with the Hiring Manager, and a team member.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

Reading Room & Rippleffect Group is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.